Impact to SMS delivery

Incident Report for CDK Modern Retail

Resolved

We have worked with our SMS vendor Twilio to restore service.

Posted May 06, 2022 - 17:06 CDT

Investigating

We have received reports of SMS messages not being delivered and SMS-related errors showing in the Express Storefront and dealer admin. We are currently in touch with our SMS provider, Twilio, working on identifying the problem.

Posted May 05, 2022 - 18:46 CDT

This incident affected: Europe Datacenter (Express Storefront, Dealer Admin) and Americas Datacenter (Express Storefront, Dealer Admin).