System-wide SMS outage

Incident Report for CDK Modern Retail

Resolved

SMS service has been restored across the platform. We will continue to monitor for any issues.
Posted Mar 08, 2022 - 10:28 CST

Investigating

We are currently investigating a system-wide SMS outage impacting ability to send and receive text messages across the platform. This includes SMS being sent to consumers or SMS authentication challenges to access certain parts of the platform.
Posted Mar 08, 2022 - 09:45 CST
This incident affected: Europe Datacenter (Express Storefront, Dealer Admin) and Americas Datacenter (Express Storefront, Roadster APIs, Dealer Admin).
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